A mobile data capture and service desk application with rapid customisation functionality which is fully scalable and capable of managing any mobile workforce across any geographical region. Both ad-hoc and project based tasks of any type may be efficiently controlled in a paperless environment across any business stream. Es-FieldForce may be quickly configured to meet customers’ individual requirements without reference to the software developer. Developed as a WEB application and based on a central database it operates as close to real time as is practically possible.